We attach great importance to product quality, and each doll is thoroughly inspected before leaving the factory. When you first receive the doll, if you find any defects or damage, please contact our support email immediately and send pictures or videos to our customer service representative.
US Representative: service@tantaly.com
EU Representative: service@tantaly.de
CA Representative: service@tantaly.ca
UK Representative: service@tantaly.co.uk
If the product you received is damaged due to transportation or other reasons not caused by the customer's improper operation, we can assist in replacing the same product. Of course, the shipping cost will be borne by us.
If the damage is caused by improper use or operation by the customer, we will not be responsible for the loss and cannot provide replacements or refunds. However, we will do our best to provide the customer with some repair suggestions.
Tantaly has the highest standard of after-sales service guarantee in the sex doll torso industry and has received more than 90% of the after-sales service praise rate. We attach great importance to every customer who purchases our products, and ensure that we can help customers solve problems as soon as possible when rare product problems occur, and actively protect customer rights.
Contact us and we will find the best solution for you.
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