Why haven't I received any emails or information after placing an order?

Order Confirmation and Shipping Notifications:

• Order Confirmation:
  You should receive an order confirmation email after successfully placing an order.
• Shipping Confirmation:
  Within 24 hours of shipment, you will receive a shipping confirmation email with the tracking number.

Troubleshooting Missing Emails:

If you haven't received any emails, the issue may be due to:

• Incorrect email address entered during checkout.
• Spam filters blocking our emails.

Solution:

• Please adjust your spam filter or check your spam folder.
• Ensure you use your primary email to receive timely updates.

Klarna Payment Notifications:

If you used Klarna for payment, Klarna will notify you via email and push notifications about:

• When payments are due.
• Successful payment collection.
• If a payment fails (which is unlikely).

You can also log in to Klarna’s website at any time to view your order and payment status.
www.klarna.com/us

Need Further Assistance?
If the issue persists after following the above steps, please contact our customer service representative for further assistance.

US Representative: service@tantaly.com
EU Representative: service@tantaly.de
CA Representative: service@tantaly.ca
UK Representative: service@tantaly.co.uk