★ What do I do if my payment fails?

Payment Failure Troubleshooting

During the payment process, some customers may experience payment failure. Below are common issues and their solutions, based on the payment method:

Credit Card Payment:

Credit card payments may fail for the following reasons:

· Insufficient funds
· Purchase not authorized by the card owner
· Incorrect account/billing details
· Expired credit card
· Credit card not authorized for international transactions in Hong Kong

Solution:

· If you encounter any of the issues listed above, please contact the issuing bank for authorization.
· If none of these apply, note that the payment audit for adult products, such as sex dolls, is strict and cautious. As a result, many customers may face difficulty making successful payments via credit card directly on the payment page.

Klarna Payment:

For Klarna payments, although the “Pay Later in 4” option is widely promoted, it may not always be available. The availability of this option is determined by an algorithm that takes into account several factors, including:

· Address details
· Cardholder details
· Order amount
· The online store
· Previous order history
· Item availability

Solution:

If the “Pay Later in 4” option isn’t available, you may need to select a different payment method or contact Klarna for further assistance.

Klarna supports the following countries:

Other payment methods:
If you are unable to pay by credit card or Klarna, we suggest you to use other payment methods, such as Paypal Express Checkout. you can follow the steps below to pay by credit card through Paypal:

1. On the shopping cart page, click the "PROCEED TO CHECKOUT" button.

2. On the checkout page, fill in your personal details and select Express Checkout "Pay Pal".

3. In the Paypal pop-up window, click "Pay with Credit or Debit Card". On the Fill in Information page, fill in your credit card information to complete the credit card payment.

If you have completed the above steps and are still unable to pay with your credit card, please consult your card issuer or contact a customer service representative. Please provide your order number, name and e-mail address so that we can assist in processing your order via e-mail.

US Representative: service@tantaly.com
EU Representative: service@tantaly.de
CA Representative: service@tantaly.ca
UK Representative: service@tantaly.co.uk