If you do not open the package within 14 days of receiving the product, it can be returned.
If you have opened the plastic bag outside the doll or when the packaging are no longer in their original, complete, undamaged and unused state. Due to the nature of the products and their usage, we do not support returns. Because if other customers received the doll with the plastic bag opened, they will worry about their health and safety.
Statement: Please confirm the product and color you want to buy before placing the order, so as to avoid your loss due to your decision.
1. Before shipment:
If you want to change the color/product, please contact our support email. We can change the product/color for you. Or cancel the order and place a new one.
2. During shipment:
Under this condition, you can return your order after you receive it. So in order to avoid unnecessary cost, please confirm your order carefully. However, for the return caused by non-quality problems, the customer needs to pay 15% of the cost as the product replenishment fee. Then you can place your order again.
Please be careful not to open the package before returning it. And tell the courier not to open the package.
3. After shipment:
If you don't like the product and the outer film of the product is not opened, please take a picture and contact our support email at various websites. After our review is completed, we will provide the return information. And please provide us with your tracking number after you send the package.
After our warehouse staff receive the goods, you will be given a refund, but please note that we will not refund your shipping costs. In addition, we will deduct 15% of the cost of transportation for the refund caused by your personal reasons other than quality problems. Then you can place your order again.
US Representative: service@tantaly.com
EU Representative: service@tantaly.de
CA Representative: service@tantaly.ca
UK Representative: service@tantaly.co.uk
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