All our products are non-returnable after the package arrives. This is for hygienic reasons since we cannot ensure the sterility of items after they have been received and opened. That should be a relief — you can rest assured that no product you receive has ever been in the hands of another customer!
Statement: Please confirm the product and color you want to buy before placing the order, so as to avoid your loss due to your decision.
1. Before shipment:
If you want to change the color/product, please contact our customer service staff. In order to process your order situation in a timely manner, please contact us to cancel the order attached with your order number in the proper form. Then you can place your order again.
2. During shipment:
Under this condition, you can cancel your order after you receive it. So in order to avoid unnecessary cost, please confirm your order carefully. However, for the return caused by non-quality problems, the customer needs to pay 15% of the cost as the logistics loss. Then you can place your order again.
3. After shipment:
If you don't like the product and the outer film of the product is not opened, please take a picture and contact our customer service staff at various websites. After our review is completed, we will provide the return information. And please provide us with your tracking number after you send the package.
After our warehouse staff receive the goods, you will be given a refund, but please note that we will not refund your shipping costs. In addition, we will deduct 15% of the cost of transportation for the refund caused by your personal reasons other than quality problems. Then you can place your order again.