Customers have the right to cancel their order before shipment without providing any reason.
To exercise the right of cancellation, the customer must notify our customer service representative with a clear statement indicating their decision to terminate the contract.
To help us process your cancellation request more efficiently, we kindly suggest including the reason for cancellation in your email. This will allow us to better assist and improve our service.
US Representative: service@tantaly.com
EU Representative: service@tantaly.de
CA Representative: service@tantaly.ca
UK Representative: service@tantaly.co.uk
*Please note that once the package is shipped from our warehouse (e.g., we send you the tracking number), the order cannot be cancelled.
In this case, please do not open the package after receiving it, and send a photo of the unopened package to our support email address. We will then arrange the return for you. For more information about returns, please refer to our return policy.
To avoid unnecessary charges, we recommend that you carefully confirm the details of your order before completing it.
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