What should I do if my package arrives damaged?

Inspecting Your Package Upon Arrival

All products are thoroughly inspected and securely packaged before shipment. Upon receiving your package, please check for any damage.

1. Check for External Damage

• Outer box: If the box is opened or the product packaging appears damaged.
• Water stains: Look for any noticeable water stains on the outer box.

2. If You Find Damage

• Take photos or videos: Document the damage immediately for evidence.
• Inspect inner packaging: Check if the product itself is damaged.
• File a claim: Contact the carrier and file a claim for the damage.

3. If the Product is Severely Damaged

• If the product is severely damaged and unusable due to shipping issues, please reach out to our support email to arrange a replacement.

4. If Only the Packaging is Damaged

• If the packaging is damaged but the product itself is undamaged, keep evidence of the damaged packaging and file a claim with the shipping carrier.

By following these steps, we can quickly assist you in resolving any issues. Let us know if you need further assistance!