Customers have the right to return the products within 14 days after receiving them without causing damage to them and without affecting resale.
If customers want to return the products to us, customers shall send back the products to our warehouse in the same condition in which it was received. There is no right of return when the packaging are no longer in their original, complete, undamaged and unused state. (Please note that for hygiene reasons, we will not accept the return of the product once the plastic bag has been opened, unless the product is found to be defective or broken when it is unpacked)
*Return processing time: 3-5 business days
*Cost of return：Customers will have to bear the direct cost of returning the items. We may hold the refund until we receive the returned products.
Please note that customer must confirm the return process with our customer service representative
US Representative: Sophia
UK Representative: Mia
EU Representative: Angela
AU Representative: Angela
CA Representative: Aimee
before returning the package. Packages that returned without confirmation from our customer service representative will not be refunded.
If the product is found to be defective or broken when it is unpacked, please contact us immediately by sending pictures or video to our customer service representative.
Then we will decide whether you need to return it and arrange replacement or refund.