You should receive an order confirmation email after successfully placing an order. Additionally, within 24 hours of the product being shipped, you will receive an email confirmation and a logistics tracking code. If you do not receive any emails, it may be due to an incorrectly entered email address or being blocked by a spam filter. Please adjust your spam filter or check your spam folder. Please ensure to use your primary email to ensure you receive updates in a timely manner.
If you used Klarna for payment, Klarna will notify you via email and push notifications when payments are due, successfully collected, or if payment fails (which is unlikely to happen). You can also log in to www.klarna.com/us at any time to view your order and payment status.
If you have followed the above steps and the issue remains unresolved, please contact our customer service representative for assistance.
US Representative: service@tantaly.com
EU Representative: service@tantaly.de
CA Representative: service@tantaly.ca
UK Representative: service@tantaly.co.uk
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