As long as your Tantaly product is unopened and unused, you can return it within 14 days with a 100% guarantee. The refund period expires 14 days from the date the customer received the product or the date a third party other than the customer's designated carrier took physical possession of the product.
Please note that an item is not considered defective if you do not like it after receiving or using it. Due to the nature of the item and its intended use, we are unable to provide a refund in these cases.
*Return Processing Time: 3-5 Business Days
*Return Fees: A 15% return fee will be deducted from the refund. We may hold the refund until we receive the returned product. You are responsible for the return shipping costs.
Please note that customers must confirm the return process with our customer service representative. Packages returned without confirmation by our customer service representative will not be refunded.
For more information on our refund and return policy, please visit our website: Return & Refund Policy
US Representative: service@tantaly.com
EU Representative: service@tantaly.de
CA Representative: service@tantaly.ca
UK Representative: service@tantaly.co.uk
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